f.a.q.

This is our F.A.Q. section, where you can learn more about us and how you book a taxi, choose a driver, download our app and use it and some much more. If your question is not mentioned here feel free to contact and we’ll be happy to help you.

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1. where can you find us

In this section you will information on how and where you can find our taxis.

cities

We are currently available in Nakuru town only but seeking to expand into other major towns in Kenya.

how to book

Open the Wasili app on your Smartphone. You are automatically located via GPS.  You confirm your location with your first click. In ‚Booking Overview’, you can change your pick-up address manually and, if required, enter a destination. You can also specify your individual booking options here. The next click confirms your address selection and your options, and you  book a cab.

how to rate

Rating your ride can be done only once when you receive the prompt at the end of your trip. 

Here’s how it’s done:

  • Leave a comment
  • Tap to select the number of stars

feedback

In case of any feedback, queries or complaints  you can call us on:  +254 (0) 736 709709 Or write to us on: care@wasilikenya.co.ke

3. lost & found

If an item is lost you can be sure that we will have it for you.

did you lose something?

If you have left an item in a ride that happened in the last 24 hours, you can contact the Driver to inquire and arrange a delivery. Follow the simple steps below:

  • Select the Main menu (top left corner)
  • Tap on Ride History
  • Choose the ride
  • Tap the Call button

how to contact us

You can contact us through any of the following options:

Phone: 0736 709709

E.mail: care@wasilikenya.co.ke

where to pick your item

You can pick your item from any point you will agree with the driver. You can also ask the driver to leave the item in at our offices where you can pick it up.

2. taxi app

More about our mobile app and how you can use it.

how to download

To enjoy safe and pleasant rides with Wasili, you need to download the passenger app.

You can install it for free on your mobile device by choosing your operating system below:

  • For Android
  • For iOS

After installing the app, you need to sign up and your next ride will be a button away.

is it accurate

Yes. Wasili is an accurate app. In case of any technicalities, contact us.

can i book from anywhere

Yes. So long as you have internet connectivity, you can book your ride from any point.

is it a free app

Yes. Wasili can be downloaded from any app store for free.

future updates

We will always notify you via your app when there are new updates. For the best user experience, always ensure that your app is up to date.

Do i lose my booking if I close my app?

No, the booking continues even if you close the app. A push message is sent just before the taxi arrives. If you leave the app open, you can track the taxi’s arrival live on the map.

Can I cancel my request?

Yes. But have it in mind that abusing the app can result in blocking of your account.